About Us

Conflict Resolution Training

Conflict resolution is a way for two or more parties to find a resolution to a disagreement. The disagreement may be personal or work-related. When conflict occurs, the best course of action is facing the issue directly and working to resolve the disagreement.

Conflicts can happen in any workplace and in any industry, no matter how many employees are in the business. It can happen between individuals, between staff and a customer or patient, or between larger groups of employees. Damaged relationships can be difficult or impossible to repair and conflicts with customers or patients can damage a business' reputation, harming the business as a whole. This is why conflict resolution and knowing how to properly intervene is essential.

Proactive communication is the key to resolving and preventing conflict. In a diverse work force, the ability to resolve conflict in a timely and effective manner can prevent escalation and increase productivity. Compliance Training Group’s Workplace Conflict Resolution Training aids employees in identifying the most common causes of conflict at your organization, provides techniques for managing workplace conflict, and identifies the negative effects of unresolved conflict so employees understand the importance of immediately resolving their problems with co-workers and management.

Upcoming Batches

09
Mar

Friday

7:00 AM IST

09
Apr

Monday

7:00 AM IST

16
Mar

Friday

7:00 AM IST

18
Apr

Wednesday

7:00 AM IST

Syllabus

  • The 6-step approach to win-win conflict resolution
  • How to separate the 2 sides of every conflict—people and issues
  • How empathetic listening can impact conflict
  • Practicing the everyday skills of conflict resolution
  • 8 critical mistakes successful conflict managers never make
  • How to turn the points of disagreement into a framework for resolution
  • How personality affects conflict
  • Choosing a conflict management style that fits the situation
  • 7 benefits of a well-managed crisis
  • Dealing with the 4 most common sources of conflict that lead to disagreements
  • Understanding and accepting responsibility for anger
  • Chronic anger—recognizing the physical symptoms that warn when enough is enough
  • How the appropriate expression of anger is a necessary step to resolving conflict
  • Expressing emotions without accusation, sarcasm or hostility
  • Graceful “exit lines” to postpone a confrontation until emotions are under control
  • 7 steps to experience feelings without acting them out
  • Assertiveness, the anger antidote: How to ask the right questions
  • How to avoid an outburst
  • Safe ways to blow off steam without venting it on people
  • How to get to the root of the problem instead of battling the symptoms
  • Recognizing how anger acts as a defense against feelings
  • How to validate someone’s anger without fanning the flames
  • One sure-fire way to let the situation cool down before trying to resolve it
  • Avoiding words that act as “emotional triggers”
  • How to calmly respond to a put-down
  • How to quickly de-escalate an emotional confrontation with a boss or co-worker
  • How to confront an angry person
  • Effective strategies for defusing an escalating argument
  • How to overcome negative feedback as a personal attack
  • The real differences between how men and women handle feedback
  • How to turn negative self-talk into positive affirmations
  • How to recognize the difference between valid feedback and a personal put-down
  • How to avoid the 8 most common pitfalls to giving negative feedback
  • A 4-step approach to delivering feedback that’s specific, non-accusatory and gets results
  • Dismissing the belief that “criticism” and “disapproval” are synonymous
  • How to acknowledge a mistake without overapologizing
  • How to address a chronic disagreement and arrive at a mutually acceptable action plan for resolution
  • When positive strokes may be more effective than negative feedback in changing an undesirable behavior
  • How to reduce day-to-day hassles by establishing positive relationships with chronically difficult people
  • Weaving family, friends and co-workers into an emotional support system
  • Removing thoughts and feelings of retribution
  • Relaxation skills to control stress and relieve tension
  • How to handle rejection and still feel good
  • How to say NO without generating anger or guilt